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RPA BAU - Analyst

Location not specified · 3–5 yrs

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Experience
3–5 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 Jul 29

About this role

Position Summary

RPA BAU Support Analyst (Automation) – Deloitte Support Services India Private Limited

To be part of an exciting new service supporting our lines of business with project management professionals enabling successful delivery of projects.

Deloitte Central Business Services provide project management services throughout Deloitte supporting business teams in achieving their strategic outcomes for their practitioners and clients. You will be part of a central team providing best practice Project Management expertise in leading business teams to successful project outcomes.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.

Your opportunity

We are looking for an RPA Support Analyst to join our team and provide end-to-end support for our robotic process automation (RPA) bots. You will be responsible for managing the bot production environment, triaging, and resolving issues, ensuring service level agreement compliance, monitoring and alerting, performing DevOps and testing activities, and documenting the support processes. You will also collaborate with the business and IT stakeholders to ensure the optimal performance and availability of the bots.

Your role

End-to-End Bot Production Support:

  • Manage L1, L2, and L3 activities for bot support.
  • Oversee UiPath environments (Prod and Non-Prod), including administration, role/user setup, and credential maintenance.

Issue Triage and Resolution:

  • Triage production issues and ensure timely resolution.
  • Perform troubleshooting, analysis, research, and resolution.
  • Conduct root cause analysis and collaborate across business and IT organizations.

Service Level Agreement Compliance:

  • Ensure all bots receive support within specified service level agreements.

Monitoring and Exception Alerts:

  • Implement monitoring and exception alerts for all bots.

DevOps/Bot Support Activities:

  • Perform bot restarts, health checkups, and monitoring.
  • Optimize VDI/license usage.

Bot Impact Analysis and Testing:

  • Conduct impact analysis, testing, and production validation for infrastructure and application changes.

Bot Maintenance and Enhancement:

  • Make small changes to the bot (for example fixes due to system changes or minor change requests).

Documentation:

  • Analyse and update relevant documents.
  • Audit existing documentation as required.

Qualifications

Education and Experience:

  • 3-5 years of IT application development/application support/automation experience.

UiPath Expertise:

  • 2+ years of experience in UiPath/other RPA production support.
  • Certification in UiPath is a must.

Scripting and Technical Skills:

  • Proficient in scripting using the Python language
  • Experience working with UiPath support, including installation, troubleshooting environment issues, and VM configuration.

Process Improvement and Contribution:

  • Contribute to automation, causal analysis, and the development of shared/common solutions.

Incident and Problem Management:

  • Hands-on experience with incident and problem management.

Communication Skills:

  • Effective internal collaboration and strong communication skills with external stakeholders on issue resolution

Clear Documentation and Training.

Location – Hyderabad/Bangalore

Work Timings – 11 AM to 8 PM or as needed.

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 170651

Skills

Engineering and Information Technology
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