ServiceNow ITOM

About this role

ITOM Discovery, Service Mapping & CMDB, Orchestration & Cloud Management Consultant

Position Summary:

· Candidate must have experience on tools related to Orchestration, Cloud Service Automation, Open stack, Smart cloud provisioning, private Cloud, managed cloud needs for enterprises

· Candidate would be responsible for design / develop / enhance Orchestrator workflows that can be triggered from Service Catalogues and Management Portal

· Candidate would be responsible for development / modification / enhance interfaces between Orchestrator and other products like Active Directory, SAML, Cloud Platform (Azure, AWS, VMWare), Software Provisioning Tools (SCCM, HP Server Automation), Network/Firewall Provisioning & Management Tools (HP NA, QIP, Infoblox, Panorama), ITSM Tools (ServiceNow), Monitoring Tools & CMDB.

· Candidate would need to understand / validate / troubleshoot / modify (even development of small pieces) scripts/programs required to Orchestrate IT Infrastructure activities

· Candidate with experience or exposure to various operating systems (Windows/Linux/Solaris) and virtualization technologies would be preferred.

· Candidate would need to understand technical service requirement and design/enhance forms for Service Offerings in Cloud Automation

· Candidate would need to participate in pre-sales technical support for the development and implementation of complex products and solutions around cloud infrastructure.\ Candidate must have a proven track record in successfully designing & implementing CMDB for an enterprise

· Candidate must have experience with industry leading Discovery tools

· Candidate must have experience in implementing large and complex business service mapping solutions

· Candidate must have knowledge about IT Infra components and properties in scope of Service Mapping

· Candidate would need to understand the Application architecture and design the service map accordingly

· Candidate would need to identify risks and issues related to Application/Infra Service Mapping needs

· Candidate would need to have experience with Event Management alert setup in Service Mapping

· Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions.

· In addition, candidate is expected to support monitoring practice development initiatives, customer presentations / demonstrations.

Primary Responsibilities:

Design / Implementation / Support of orchestration & cloud management tools for medium to complex environments

Perform complex / technical solution design and implementations. Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate orchestration needs. Programming and / or scripting languages exposure would be plus. Design / Implementation / Support of Discovery, Service Mapping & CMDB needs for medium to complex environments. Perform complex / technical solution design and implementations

Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs. Programming and / or scripting languages exposure would be plus

Experience:

· 3 - 9 Years of industry experience with orchestration & management tools with hands-on experience in large implementations

Knowledge and Skills Required:

· Experience on ServiceNow Orchestration & Cloud Management, Ansible, VRealize Automation etc.

Produces technical solutions/architectures that are dependable, modifiable and scalable

Expertise in ServiceNow scripting

Good exposure to regular expressions and developing Service mapping patterns