Engineering Operations - Data & Analytics Technical Support Analyst (Power BI) - Specialist

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Specialist

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
  
  
  

• Trouble shooting and resolution of Azure cloud data engineering and reporting incidents, bug fixes, enhancements, and provide “how-to” assistance to end users.
• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes.
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
• Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Flexible to work in stretch opportunities/assignments.
• Uphold the firm's code of ethics and business conduct.
• Communicate effectively and work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Escalation/Risk management.
• Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
  

• In-depth knowledge and a sound understanding of RDBMS systems, SQL, Business Intelligence, and data analytics.
• Proficiency in analytics and database querying tools
• Understand business requirements in the BI context and design data models to convert raw data to meaningful insights.
• Hands on experience in creating dashboards and visual interactive reports using Power BI
• Analyze data and present it through reports that can help in decision-making and able to convert business requirements into technical specifications and decide the timeline to accomplish tasks.
• To design, develop, and deploy Power BI scripts and perform efficient detailed analysis and experience using DAX queries and functions in Power BI
• Experience in creating charts and document data with algorithms, parameters, models, and relations explanations.
• Able to build visually stunning and interactive dashboards and able to manipulate and blend data to design dashboards and visualization.
• Experience in making technical changes to existing BI systems to enhance their functioning.
• Effectively communicate with project team members and sponsors throughout the project lifecycle (status updates, gaps/risks, roadblocks, testing outcomes)
• Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
• Experience in SQL scripting, Power Query and Power Apps is a plus.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
February 28, 2024