Mahindra Group
Manager- Electronics Design (CLPL)
Location not specified
6–8 yrsNot disclosed
Closing date not listed
Find your next opportunity
Jobs in India
Explore roles for students, freshers and experienced professionals.
Open roles
Mahindra Group
Senior Engineer - CMF Plastic
Location not specified
12–15 yrsNot disclosed
Closing date not listed
Mahindra Group
Deputy Manager - PMO
Location not specified
6–8 yrsNot disclosed
Closing date not listed
Mahindra Group
Manager -DE- E&E
Location not specified
10–15 yrsNot disclosed
Closing date not listed
Mahindra Group
Asst Mgr - Production CAI SXTCF
Location not specified
3–7 yrsNot disclosed
Closing date not listed
Mahindra Group
Executive - Customer Experience
Location not specified
3–6 yrsNot disclosed
Closing date not listed
Mahindra Group
Manager Market Research
Location not specified
7–10 yrsNot disclosed
Closing date not listed
Mahindra Group
Manager - Learning and Development
Location not specified
4–6 yrsNot disclosed
Closing date not listed
Mahindra Group
Manager -DE- E&E
Location not specified
10–15 yrsNot disclosed
Closing date not listed
Mahindra Group
Sr. Territory Manager
Location not specified
3–8 yrsNot disclosed
Closing date not listed
Mahindra Group
Asst. Manager -NPS Maintenance, Paint PU
Location not specified
2–8 yrsNot disclosed
Closing date not listed
Mahindra Group
Senior Engineer - CMF Decorative
Location not specified
6–8 yrsNot disclosed
Closing date not listed
Mahindra GroupEmployer profile
Executive - Customer Experience
Location not specified · 3–6 yrs
Experience- 3–6 yrs
Salary- Not disclosed
- Location
- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 14
About this role
Job PurposeEnsuring customer delight through the services rendered. Building and maintaining profitable relationships with the customer Resolving customer complaints quickly and efficiently.
Performance Measure of Success
Individual Accountability
- Adherence to the TAT for completing the welcome calls.
- Registration completion within the due date
- SR closures within the TAT
- Regular follow-ups for Payment Collections and ensure payments are received within due date.
- AFS sharing with customers-in co-ordination with BO
- Ensuring the flat readiness to schedule the registration- In co ordination with FM
- Managing customer calls, email responses, and walk-ins Completing the welcome calls within the TAT
- Addressing queries related to Agreement Registration explaining procedures, etc.
- Follow up for stamp duty and registration payments with the customers, ensuring the registration is completed within the due date.
- coordination with the registration consultant for scheduling the registration and follow-up on the registered agreement.
- Ensuring the SDR received date and SDR challan dates are updated on SFDC
- Retention of customers under cancellation; assisting customers with stamp duty payment
- Outbound calls to customers for collection and relationship building
- Handing over a hard copy of the NOC/ROC, demand letter, and payment receipt to bankers and customers
- Accountable for customer-wise review and updating the comments regularly on SFDC.
External
- Customers and Bankers
- All the cross functional teams (Collections, FM, Sales, Projects, Finance, Marketing, IT)
Qualification
- Graduate in any stream
- 3-6 years’ experience in the CRM function
- Real Estate experience preferred