Jobs in India

About this role

• Lead a team of 15+ associates
• Direct all activities in the department
• Consistently reach aggressive business-defined performance indicators with urgency and commitment
• Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
• Serve as a role model in a culture of accountability, integrity and respect
• Support our community through bank sponsored volunteer activities
• Promote an environment of open communication
• Participate in recruitment for the department and ensure retention of quality employees
• Lead various projects and critically evaluate current processes for improvement
• Responsible for achieving and monitoring team performance targets: productivity, quality and meet/exceed business plan financial commitments (unit cost)
  
  

• Bachelor's Degree or equivalent experience, advanced Degree is preferred
• Familiarity and understanding of financial industry is preferred
• 10-12 years of which 6-8 years in Operational process management
• Leading and managing large teams for 2-4 years. Track record of building teams, managing employee motivation
• Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
  
  

• Takes immediate and independent action to resolve issues or problems when they arise
• Ability to make sound decisions that reflect good judgment
• Exceptional performance management abilities
• Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment
• Demonstrated success driving organizational change with a track record of process improvement
• Ability to plan for projects and initiatives by identifying risks and assumptions
• Exceptional influencing skills that inspire action without full reliance on authority
• Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity planning and financial's.
• Ability to probe beyond symptoms to determine the underlying causes of problems
  
  

• Experience in complex financial analysis and ability to infer relevant business applications
• Strong PC skills (Microsoft Office)
  
  

• Excellent oral and written communication skills
• Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
• Experience in interviewing
  
  

• India Day/Night (Multiple shifts starts from 5.30am until 8.30pm)
• Rotational shift model and willing to work during Weekends (Sat & Sun) and Public holidays