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WiproEmployer profile

Group Lead

Location not specified · 3–5 yrs

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Experience
3–5 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Dec 16

About this role

3-5 years of experience with minimum 2-3 yrs of experience in Supervisory position

Roles & Responsibilities:

  • Management of daily activities of a team size of 20-25 analysts
  • Experience in Data Analyst experience
  • Ensures achievement of all process, team and individual Customer Service goals and standards
  • Manages Key performance indicators
  • Maintain complete knowledge of all service tasks and programs
  • Responsible for administrative aspects including reporting
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Demonstrated ability to develop and implement process enhancements including technology and performance
  • Ability to plan, prioritize, organize and communicate with client
  • Able to drive weekly meetings, enagege with customer on SLA
  • Experienced in goal-setting (defining and prioritizing specific, driving objectives)

Managing escalations

Qualifications:

Graduates with industry experience

Geographic Information Systems(Maps)

Skills

Other
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