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DeloitteEmployer profile

GTO-Learning Operation-Assistant Manager- Hyderabad

Location not specified · 5–6 yrs

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Experience
5–6 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Nov 13

About this role

Summary

 Position Summary

Learning Operation Assistant Manager:

Are you an individual who wants to take opportunities to work with different stakeholder/member firms while managing a team? Would you like to be part of Learning operations (Global talent operations) which help Global member firms and their learners with any support required with their learnings.

In Learning Operations, we provide support to our professionals globally with their Learnings. As assistant manager, you will be the responsible to work with stakeholder/clients to understand their expectations and manage tasks to deliver results.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work you’ll do

Key Responsibilities:

  • Supervise end-to-end service levels and issue resolution across learning Support team.
  • Providing the channels/mechanisms to support high quality, on time delivery of Learning Operations services (Case Management, Escalation Management, Known Issue Management for efficient operations).
  • Understand and analyze stakeholder expectations and accordingly plan and manage tasks and deliver results
  • Periodic connects with MFs to solicit timely feedback and enhance Stake holder Relationship.Cascade relevant information to teams / leadership as required
  • Responsible for workload estimation and Resource Planning
  • Responsible for team deliverables (SLE 90% and Quality 90% *targets basis specific streams)
  • Prepare monthly business metrics review slides/presentations as required
  • Ensure the new hires are equipped with the required process training
  • Ensure regular check-ins are being conducted for team members
  • Ensure regular coaching sessions for the team members are being conducted
  • Review Team-member goals periodically and share inputs/comments/suggestions
  • Conduct quarterly performance review discussions
  • Actively participate / engage in relevant forums and share relevant thoughts/insights/ideas as relevant
  • Actively participate or lead projects within/outside of process area
  • Ensuring strong relationship and collaboration with USI based GTS leads.
  • Drive Continuous Improvement and contribute to areas of Quality, Operational excellence, Communication and Talent Management in learning operations.
  • Contribute to Talent hiring, training and development for USI based Learning teams.
  • Participate and lead as required, initiatives for Learning Operations.

Additional Responsibilities:

  • Mentor team members on the implementation of polices and methodologies.
  • Supervise 10-12 Analysts and provide insight into their performance rating.
  • Support manager in recruitment and training analysts.
  • Assist the manager in resource management.

The team

Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications

Required:

  • Must have 5-6 years of proven working experience in customer service of which 2-3 years of managing teams
  • Strong written and verbal communication skills (must be an effective communicator)
  • Excellent customer service skills: ability to interact with customers directly globally
  • Team Development and Leadership skills
  • Highly organized
  • Process and detailed oriented
  • Intermediate to advanced capabilities in word-processing, spreadsheet and other PC software, as well as with Email and the internet
  • Ability to prioritize time and work on multiple tasks with ongoing deadlines
  • Strong interpersonal skills and ability to interact well with multiple departments
  • Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision

Preferred:

  • Should have knowledge of extracting standard reports from tools, working on LMS tools of any Learning Platform and database.
  • Basic to Intermediate knowledge on MS tools (Excel, Word, Power Point) and reporting.

Shift Timings- 2 PM-11 PM

Location- Hyderabad

#CA-RJ

#Eager for Excellence

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 181791

Skills

Management and Manufacturing
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