Jobs in India

About this role

•  Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
•  VDR should be 100%.
•  Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
•  Review and tracking of location visits by location RCU Managers.
•  Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
•  To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
•  Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
•  Ensure error free dashboards are circulated within defined period
•  Propose changes & suggestions in credit policy-location wise (whenever required)
•  Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss.
•  Proactively identifying fraud trends and taking effective corrective measures.
•  Evaluate the current frauds process continuously and changes to be more effective.
•  Effectively engaging with Operations, collections and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location.
•  Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.