Jobs in India

About this role

• Chance to interact with global players across regions and across different areas at Citi
• Be an influencer in key processes and change activities
• Gain customer service management experience in an Operations environment
• Be a part of a global team in the specialized Liquidity and Investment space will partner directly with the Hubs in Europe ,Asia and NAM.
  
  

• Day to day management of internal and external client queries
• Arranging and maintenance of sweeps across client nostros. Supports transactional processing and Investigations post sweep setup
• Proactively identify client/internal issues
• Provide coverage and leadership across all our internal partners, Products, Client Services, Electronic Channels, Client Delivery, Implementations, Technology and Support areas
• Participate and facilitate resolution of system outages engaging with all relevant partners such Tech, Product and Client Service teams to mitigate client impact
• Participate in Ad hoc projects
• Review process, procedures and client issues and provide insights and potential recommendations
• Assist in the production of weekly, monthly and quarterly department reports
• Managing and supporting the product implementation process, ensuring active involvement to drive any enhancements or systemic changes as required.
  
  

• Willingness to work in situations requiring analytical, interpretive, and problem-solving techniques
• Service orientation, professionalism, proactiveness and strong client focus.
• A detailed and independent thinking style.
• Strong interpersonal and verbal/written communication skills.
• Ability to work in a pressured work environment with a strong ability in meeting deadlines & multi-tasking.
  
  

• Bachelor’s or master's degree in Business, Finance or other relevant discipline
• Treasury, Investments or Cash Management knowledge desirable
• 10-13 year's work experience