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GMR GroupEmployer profile

Associate Manager - Quality & CRM - 10790

Location not specified · 4–6 yrs

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Experience
4–6 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
11 Sept 24

About this role

Job Purpose

Assist Head-Landside in planning for new and execution of existing projects for Landside development of DIAL, security & cleanliness in the Airport Road network in close coordination with Stakeholders for efficient & safe passage to all interested parties.

ORGANISATION CHART

Key Accountabilities

Accountabilities Key Performance Indicators

Shall assist HOD Landside in preparation & Maintenance of SOPs, processes and policies.

No. of SOP’s reviewed / prepared

Shall be responsible for Roster and updating of Monthly Duty Roster Templates in SAP. Maintenance and updating of Compensatory Offs in SAP for Team members performing duties on Holidays.

No. of changes in the roster

Accuracy / minimum variations

Document Handling inclusive of Operational Folders, Reviews PPT, Presentations etc.

No. of presentations prepared & documents handled,

MIS & their accuracy

Preparation of Approval Notes for Procurement. Preparation of Scope of work for purchase of Asset/Material.

Time frame

Preparation of Operational Reports including Landside Weekly updates / reports and Returns & Office Key management.

No. of reports & accuracy

Monthly Review of KRA’s along with HOD

No. of reviews in a year & follow up.

Preparation of Presentations for review by ED and CEO

No. of Presentations & accuracy

Preparation of Annual Leave Plan for the team

No. of discrepancies reported.

Plan V/s actual

Collating data for the preparation of AOPs, budget allocation and SAP.

Accuracy of data

Plan V/s Actual

Plan for the mandatory Training Programs based on the competency need of each individual and maintenance of Training records.

Plan V/s Actual

Landside SPOC for all other departmental activities, initiatives & related activities.

No. of initiatives

Liaison with different government agencies from time to time

No. of meetings

No. of action initiated / closed

EXTERNAL INTERACTIONS

Delhi Police authorities, Delhi Traffic Police Authorities, CISF

Lt. Governor’s office

DMRC

Transport Department, DTC, Other state transport, Cargo Commercial vehicles, Taxi Union, Radio Taxis & Car Rental Services

Vendors e.g. Lions Services, RAXA Security, Crane Services

INTERNAL INTERACTIONS

DIAL Security

P&E & CPD

DIAL Commercial, Horticulture

Human Resource, Procurement & Finance

FINANCIAL DIMENSIONS

  • 60 - 75 lacs revenue generation


Other Dimensions

EDUCATION QUALIFICATIONS

  • Graduate
  • Preferably Ex-Serviceman


Relevant Experience

4-6 years

COMPETENCIES

  • Personal Effectiveness
  • Social Awareness
  • Entrepreneurship
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence

Skills

Other
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