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GMR GroupEmployer profile

Site Engineer-IT - 10781

Location not specified · 1–3 yrs

Experience
1–3 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
11 Sept 24

About this role

Job Purpose

Address Incident management issues for IT applications and Infrastructure relating to both internal and external users as per agreed response and resolution times.

Address Incident management issues for IT applications and Infrastructure relating to both internal and external users as per agreed response and resolution times.

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

Providing End User Support (Reactive)

  • End user Calls relating to Desktops, Laptops, Video and Audio Support, Printers and CC vehicle
  • Support Airlines and Ground handlers calls relating to CUTE, LDCS, CUSS, DCS, AFTN,VDGS, BRS and any other systems as identified by Manager-Applications


Response and Resolution time

Real time Monitoring of all IT Infra Equipment (Proactive)

  • Health Checkup
  • Event Monitoring
  • Identifying Incidents
  • Threshold Monitoring


% Adherence to check lists

No of Alerts raised to L2/L3.

Documentations:

  • Prepare Asset inventory
  • Prepare Server Performance Reports
  • Record Service Call request and part replacement logs.
  • Prepare Backup & Restoration logs documents and Updating Backup Tapes Movement Register.


Generation and Submitting reports as per desired frequency

Backup tapes movements as schedules

EXTERNAL INTERACTIONS

External –

Work with Airlines and ground handlers for CUTE, BRS and TMRS calls.

Work with concessionaires for EUS support.

INTERNAL INTERACTIONS

Internal –

Coordinate with GHIAL IT helpdesk for call assignment

Coordinate with Shift Lead to update status of incidents

Escalation of High Level Issues to the Vertical Lead in resolving the issues

FINANCIAL DIMENSIONS

  • NA


Other Dimensions

  • Support ISO 20K/27k Roles as per his reporting authority


Education Qualifications

  • Diploma / Graduate in any stream
  • Preferably Certified MCITP


Relevant Experience

  • 1-3 years in IT infrastructure support.


COMPETENCIES

  • Execution & Results
  • Teamwork & Interpersonal influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Personal Effectiveness
  • Stakeholder Focus
  • Networking
  • Capability Building
  • Strategic Orientation
  • Social Awareness
  • Entrepreneurship

Skills

Engineering and Information Technology
Site Engineer-IT - 10781Not disclosed