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WiproEmployer profile

System Engineer

Location not specified · 1–2 yrs

Experience
1–2 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Nov 6

About this role

Do

  • 24*7 - Rotation shift (Morning-General-Evening-Night). 5 Working days, 2 Week offs
  • Agent - GITSC Support (US / EU)
  • Excellent communication & spoken skills in English, for voice support to US based end users.
  • 1 - 2 years’ experience of desktop/laptop/application troubleshooting support (Phone / Remote)
  • Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
  • Experience of handling calls / tickets from end user over phone and provide L1 support.
  • Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
  • Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support
  • Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
  • Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.

Track all the issues and send status updates on the progress

Desktop Support

Skills

Information Technology
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