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WiproEmployer profile

Sr. Executive

Location not specified · 2–4 yrs

Experience
2–4 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
11 Sept 16

About this role

Position

Wipro Band

IC or TL

Voice/ Non-Voice

Shift

Qualification

Experience

Experience Breakup

Essential Hiring Skills

Good to have Hiring Skills

Responsibilities

Trainable Skills

Senior Executive

B1

IC

100% Voice

US working hours : 6:30 PM to 4 AM IST

UG/ Graduate

2-4 years

1-3 years Experience in troubleshooting of Dell, HP, Broadband products

  • Experience in troubleshooting of Dell, HP, Broadband products

PC basic knowledge, typing on PC using keyboard shortcuts

  • Communication skills
  • Coping with stressful situations
  • Selling skills
  • Microsoft office (Outlook, Word, Excel)
  • Knowledge of data issues
  • Focus on customer experience

Process Training

  • Technical troubleshooting of Dell, HP, Broadband products
  • Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
  • Create task based config
  • Add and change task based config

Roles & Responsibilities:

Position

Wipro Band

IC or TL

Voice/ Non-Voice

Shift

Qualification

Responsibilities

Senior Executive

B1

IC

100% Voice

US working hours : 6:30 PM to 4 AM IST

UG/ Graduate

2-4 years

1-3 years Experience in troubleshooting of Dell, HP, Broadband products

  • Experience in troubleshooting of Dell, HP, Broadband products

PC basic knowledge, typing on PC using keyboard shortcuts

  • Communication skills
  • Coping with stressful situations
  • Selling skills
  • Microsoft office (Outlook, Word, Excel)
  • Knowledge of data issues
  • Focus on customer experience

Process Training

  • Technical troubleshooting of Dell, HP, Broadband products
  • Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
  • Create task based config
  • Add and change task based config

Qualifications:

Position

Wipro Band

IC or TL

Voice/ Non-Voice

Shift

Qualification

Responsibilities

Senior Executive

B1

IC

100% Voice

US working hours : 6:30 PM to 4 AM IST

UG/ Graduate

2-4 years

1-3 years Experience in troubleshooting of Dell, HP, Broadband products

  • Experience in troubleshooting of Dell, HP, Broadband products

PC basic knowledge, typing on PC using keyboard shortcuts

  • Communication skills
  • Coping with stressful situations
  • Selling skills
  • Microsoft office (Outlook, Word, Excel)
  • Knowledge of data issues
  • Focus on customer experience

Process Training

  • Technical troubleshooting of Dell, HP, Broadband products
  • Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
  • Create task based config
  • Add and change task based config

Position

Wipro Band

IC or TL

Voice/ Non-Voice

Shift

Qualification

Responsibilities

Senior Executive

B1

IC

100% Voice

US working hours : 6:30 PM to 4 AM IST

UG/ Graduate

2-4 years

1-3 years Experience in troubleshooting of Dell, HP, Broadband products

  • Experience in troubleshooting of Dell, HP, Broadband products

PC basic knowledge, typing on PC using keyboard shortcuts

  • Communication skills
  • Coping with stressful situations
  • Selling skills
  • Microsoft office (Outlook, Word, Excel)
  • Knowledge of data issues
  • Focus on customer experience

Process Training

  • Technical troubleshooting of Dell, HP, Broadband products
  • Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
  • Create task based config
  • Add and change task based config

Skills

Business Development and Sales
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