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WiproEmployer profile

Analyst

Location not specified · 1–2 yrs

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Experience
1–2 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
15 Jul 22

About this role

Role & Responsibilities

Responsibilities:

  • SD analyst with knowledge on trouble shooting below issues for end users
  • VPN
  • MS applications (Teams, Outlook, Excel etc)
  • Desktop & laptop (Performance, heating, audio, video etc)
  • Basic network troubleshooting (Wifi & LAN)
  • Manage below request for end users
  • Add remove users from DL
  • Manage shared mailbox access
  • Software installation
  • Identify & escalate tickets which require urgent action/attention.
  • Incident & request management logged via Email, Self-service & chat channels

Requirement:

  • 1-2 years of previous experience in IT helpdesk
  • Excellent communications skills (verbal and written)
  • Must have working experience on tools such as Service now, Active directory, MS Admin.
  • Should be comfortable to work from office with weekend working (Location Pune)
  • Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
  • Self-motivated achiever who gains satisfaction from providing excellent customer service

TIS Service Desk

Skills

Business Development and Sales
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