Mahindra Holidays & Resorts India Limited
MEM Executive
Chennai, Hyderabad
1–3 yrs₹0–0 LPA
Closing date not listed
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Mahindra Holidays & Resorts India LimitedEmployer profile
MEM Executive
Chennai, Hyderabad · 1–3 yrs
Experience- 1–3 yrs
Salary- ₹0–0 LPA
- Location
- Chennai, Hyderabad
- Work mode
- On-site
- Job type
- Full Time
Apply by- Closing date not listed
About this role
Required Skills
- Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution- Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.
Primary Skills
- Good Performer, Multi-skilled, extrovert & good communicator
Qualification & Experience
- Graduate with a minimum 1year of experience in Sales/Customer Service