Excel jobs

About this role

• Acts as a L2 point of contact for escalations.
• Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand).
• Address the issues proactively.
• Provides project updates.
• Updates and reports all metrics related to area of work.
• Identify cost optimization opportunities.
• Project,Process,Ensure process deliverables are met.
• Act as an SME for geography specific business domain and regulations.
• Identify and drive opportunities to enhance service delivery.
• Handle advanced level escalations from client.
• Document all process changes.
• Manage quality of the process and drive process improvements.
• Identification and mitigation of risk.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
• Knowledge Management,Provide domain based guidance to the team at various stages of Transaction processing.
• Create documentation appropriate for the reusable assets,best practices,case studies,POVs.
• People,Team Management.
• Ensures alignment to org driven metrics and hygiene needs in terms of.
• a.
• Pyramid and Span.
• b.
• Job Rotation of resources.
• c.
• Cross Skilling of Resources.
• Resource Management.
• Mentors,coaches and grooms teams members to grow.
• Drives teams learning and innovation index goals.
• Delegates assigns and reviews tasks given to team members for accuracy.
• Performance Management and development plans.
• Manages attrition and absenteeism.
• Ensure Accurate Tracking and collating of Quality and KPI metric data.
  
  

• MS Excel
• MS Office
• MS Word
  
  

• Speaking English
• FinAdv-FundDtbr-MutualFund-FoF