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Quality Team Lead

Location not specified · Experience not specified

Experience
Experience not specified
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
13 Dec 35

About this role

Process Approach and comprehension of customer requirements

  • Mature individual with ability to work & communicate with people across production floor
  • Ability to think analytically
  • Good interpersonal skills
  • Internal and External Stakeholder Management skills
  • Good product knowledge supported with excellent communications & presentation skills
  • Strong understanding of MS Office tools (Word, Powerpoint, Excel)
  • Ability to coach and mentor agents
  • Complex problem solving and critical thinking

Roles & Responsibilities:

  • Optimize QAs performance from both a

quality and efficiency perspective

  • Communicate to client any missing tools

or policies for CSRs to perform their duties

Qualifications:

Graduate/Under Graduate

Geographic Information System(Maps)-RSAT

Quality Analysis

Operational Skills

Skills

Quality Assurance
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