Sales jobs

About this role

• Process design and Process assurance to ensure all commitments are met as per the SLA with the client
• Contribute on key factors and inputs for RFPs to ensure appropriate and reasonable commitments are made to the client
• Conduct Transition audits as per transition phases
• Design new processes to ensure that they are aligned to the SLA
• Ensure quality and process maps are in place
• Conduct audits for assigned accounts and ensure proper documentation to keep the account ready for any external audit
• Highlight any SLA or people related risks
• Conduct Root Cause Analysis (RCA) to identify issues and improvement opportunities
• Execute various initiatives along with tool interventions to ensure efficiency commitments are delivered as per contract

• Drive quality culture within the accounts
• Provide training to the account teams on the floor on Lean and Six Sigma so that they can deploy them to improve efficiency
• Lead initiatives such as Pragati program to motivate account teams to do small and incremental improvements
• Conduct preassessment and assessment for any RPA initiative within DOP or for an external client
• Drive Lean and Six Sigma projects and track tangible and intangible benefits under Business Value Meter (BVM) and highlight it to the clients

• Thought Leadership
• Publish papers and undertake speaking assignments to showcase Wipro capability
• Present projects for various Quality awards related to RPA, Innovation, Six Sigma, Lean etc.
• Build networks and connects with the industry bodies to know the best practices and showcase Wipro DOP
  
  
Stakeholder Interaction



Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Sales/ PreSales/ Transition

Audit reports, CPMs status etc

Account Delivery

Process audits, continuous improvements etc

Digital, EOT, Holmes

Automation initiatives

Central Quality & IT

RPA initiatives, licences etc

External

Industry bodies (CII, GTB, LSEA etc.

Present papers/ projects, speaking assignments, sharing of best practices etc

External Auditors

Certification audits, compliance audits, client audits

Clients

Client Audits

Vendors

Need based - if the project requires a solution from the vendor





Display

Lists the competencies required to perform this role effectively:


• Functional Competencies/ Skill
• Domain/Industry Knowledge - Awareness and knowledge of assigned industry -Foundation to Competent
• Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
• Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and techniques) such as RPA, AI etc. - Competent
• Technical Knowledge - Black Belt & Lean Certification is mandatory, knowledge of other certifications such as Common Minimum Standards (CMS) audit, Business Process Management System (BPMS), ASQ, ISI etc. - Expert
  
  


Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.




• Behavioral Competencies
• Strategic perspective
• Business Acumen
• Executive presence
• Stakeholder Management
• Managing Complexity
• Client centricity
• Execution excellence
• Change agility
• Passion for results
  
  
Deliver

No.

Performance Parameter

Measure

Customer centricity

CSAT, NPS, EWS for Risks, No escalations

Delivery

CPMs are met

Continuous Improvements

BVM - tangible annual realized revenue

Consulting

Billable/ non-billable RPA, feasibility for automation %, application for automation

Thought Leadership

Papers published, speaking assignments undertaken

Retail Banking (CLM)