Excel jobs

About this role

Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as 

● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts 

● Work with customers to ensure they are leveraging effectively and finding value in our services 

● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues 

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development 

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth 

● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 

● Maintain a revenue base by managing account retention and renewal 

● Maintaining ongoing customer trainer relationships and Communication. 

● Implementing success programs, contributing to sales, onboarding parents. 

● Owning the complete life cycle of the customer engagement. 

● Ensuring customer satisfaction at all touchpoints 

● Analysing customer data to improve customer experience

Desired abilities: 

● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. 

● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

● Possess strong phone, written and verbal communication skills with excellent presentation skills 

● Confident, high energy, self-motivated and a true team player 

● Demonstrated ability and desire to work and excel in fast-paced environment 

● Well-organized, with a high attention to detail and ability to prioritize 

● Sustain business growth and profitability by maximizing value