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About this role

Job Description:

Customer Service International Voice Process

• Provide customer support and resolve customer queries on call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be quick learner and self-motivated.
• Applicants must possess a high school diploma, a second-year pre-university certificate (2nd PUC), or hold a recognized three-year diploma from an accredited institution. Graduates from diverse academic backgrounds are welcome to submit their applications

Core Competencies

• Pleasant, professional, and courteous personality.
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have positive attitude.
• Strong analytical & Interpersonal skills.

• Interview details
• i. HR Round
• ii. Assessment
• iii. Op's Round
• iv. Versant
• Salary-
• Freshers - 25,000 Monthly CTC
• Experienced - 29,000 Monthly CTC
• Benefits:
• i. Transport: Free transportation with door to door pick up and drop facility round the clock.
• ii. Life Insurance and Medical Insurance.
• iii. Night Shift Allowance + Incentives
• Role: Customer Success Associate
• Industry: BPO / Call Centre
• Functional Area Customer: Success, Service & Operations
• Role Category: Customer Success
• Employment Type: Full Time