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Analyst

Location not specified · Experience not specified

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Experience
Experience not specified
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
11 Nov 36

About this role

Role Purpose

PRINCIPAL RESPONSIBLITIES

Manage daily BAU without any issues by understanding the complete work flow of the processAdhere to all SLA's and KPI's agreed with the clientAbility to handle high volume reconcilation and manage the exceptions effectivelyEnsure there are no inaccuracies in any of the reports being publishedMust be proactive and ensure the delivery timelines are met without any delay & without remindersWiling to learn and adopt to the changing requirementsIdentify areas of improvement in the process and create plan to ensure all the grey areas are addressedShould support the team and the emergency business requirement during weekend and holidaysMust support projects and changes initiated by the Client or WiproZero tolerance on security incidents. Should understand all possible security incidents that can happen and how to prevent themEnsure there are no emails unattended to which was assigned to his/her by the mailbox supervisorTimeline and deadlines agreed with internal and external stakeholders must be honored all times without any deviationsKnowledge on Cash break processing and handling exceptionsContributing for internal projects and contributing to client driven projectsEnsure all changes are agreed and documented with efforts requirementEnsure you always adhere to the process document (SOP) signed-off by the clientAnalysis of reports and determine authenticity of the report, and ability to identify significant variances.Taking Ownership on the managing the assigned daily BAU and completing activities within the TATAttend daily calls with customer and explain the status/ progress of deliverablesRespond to customer queries on deliverablesHelp team members to fix the issues in daily activities

Act as process expert in handing the delivery issues on daily basis

CRITICAL SKILLS REQUIRED:

Manage daily BAU without any issues by understanding the complete work flow of the processKnowledge on brokerage Invoice ProcessShould be proficient in MS Excel (Advanced Skills), MS Word, MS Powerpoint & Adobe AcrobatProficient in Data analysis MI Reports, Data Gathering and Collation, Data Analysis, Attention to detail and be able to spot any Data quality issueShould be a graduate of business adminitrationWilling to work different shifts,as per process requirementShould possess Excellent Interpersonal and communication skillsShould possess Good reasoning and analytical skillsMust be willing to work from office on all 5 days in a weekMust be flexible to work in all three shiftsShould possess Good reasoning and analytical skillsKnowledge of TLM reconciliation will be added advantage

Skills

Business Development and Sales
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