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Accenture in IndiaEmployer profile

Cloud Infrastructure Infra Tech Support Practitioner

Location not specified · 4–6 yrs

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Experience
4–6 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 May 35

About this role

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

  • Project Role :Infra Tech Support Practitioner
  • Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
  • Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations.
  • Technical Experience : 1.In-depth Knowledge and understanding of OCI PaaS features services2. In-depth Knowledge and understanding of Kafka 3. Hands-on experience on managing EDI as PaaS service on OCI 4. Hands-on experience on managing Oracle Messaging Gateway as PaaS service on OCI 5. Hands-on experience on provision/disposition/configuration Administration of OCI PaaS Services
  • Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently.
  • Educational Qualification : Bachelor’s degree
  • Additional Information : Willing to work in 24/7 support rotational shifts.
    • 15 years of full time education

    Skills

    Information Technology
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