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PaytmEmployer profile

State Head - Executive Manager

Location not specified · 8–10 yrs

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Experience
8–10 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
13 Apr 19

About this role

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Transit vertical is working on digital solutions for day to day transit needs such as Fastag, Public transport payments via Wallet Transit Card, QR Ticketing and also Challan payments. The vertical is ever expanding to find new and innovative solutions for making daily Transit easier and hassle free.

About the role:

As the Paytm Transit Offline - Metro State Head , you will be a key leader responsible for driving the successful implementation and growth of the QR, EDC and Soundbox within your designated geographic zone. You will play a pivotal role in managing the operations, business development, and partnerships within the region. Your focus will be on expanding the adoption of the NCMC, fostering strategic alliances, and ensuring operational efficiency to create a seamless user experience for commuters and transportation service providers.

Expectations/ Requirements:

  • Zonal Strategy and Business Development: - Develop and execute a comprehensive zonal strategy to drive the adoption and usage of the Paytm QR, EDC and Sound box within the region. - Identify and pursue growth opportunities, such as onboarding new merchants, expanding the acceptance network, and increasing merchant base
  • Team Leadership: - Lead and manage a team of professionals responsible for different aspects of operations, business development, and customer support within the zone. - Provide guidance, mentorship, and support to team members to ensure their professional growth and high performance
  • Performance Monitoring and Reporting: - Set clear performance targets for the zone and regularly track progress against KPIs related to onboarding, usage, and revenue generation. - Prepare detailed performance reports for senior management, outlining achievements, challenges, and proposed action plans
  • Customer Experience and Support: - Monitor customer feedback and work closely with the customer support team to address any issues promptly and maintain a high level of customer satisfaction. - Ensure that customer feedback is used to drive product and service improvements
  • Cross-functional Collaboration: - Collaborate with internal teams, including product development, marketing, and technology, to drive initiatives that enhance the user experience


Superpowers/ Skills that will help you succeed in this role:

  • Bachelor's degree in Business, Management, or a related field. MBA or relevant postgraduate degree is a plus
  • Proven track record of at least 8-10 years in leadership roles within the payment, fintech, or transportation sectors, with a focus on business development and operations
  • Thorough understanding of the national common mobility card ecosystem, payment systems, and the transportation industry in India
  • Strong leadership skills with the ability to inspire and motivate a team to achieve ambitious targets
  • Excellent communication, negotiation, and presentation abilities.- Analytical mindset with a data-driven approach to decision-making
  • Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively
  • Willingness to travel within the zonal territory as required


Why join us:

  • A collaborative output driven program that brings cohesiveness across businesses through technology
  • Improve the average revenue per use by increasing the cross-sell opportunities
  • A solid 360 feedbacks from your peer teams on your support of their goals
  • Respect, that is earned, not demanded from your peers and manager


Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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