Jobs in India

About this role

• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
• Managing day-to-day operations - ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, ) with to-the-point communication
• Able to adapt quickly to changes in workflows/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times
  
  

• overall Experience of 4-6 years.
• Minimum 24 months of experience in managing teams for order processing and management services.
• Experience and knowledge in people management
• PC basic knowledge, typing on PC using keyboard shortcuts
• Communication skills
• Coping with stressful situations
• Selling skills
• Microsoft office (Outlook, Word, Excel)
• Focus on customer experience.