Workplace Service Delivery Senior Analyst – Financial Services
Location not specified · Experience not specified
Experience
Experience not specified
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 May 35
About this role
About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
About Entity:
Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.
Job description:
Job Description
Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end.
Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines
Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
Manage a team who will actively participate in user acceptance tests, data migration and other prelaunch activities of tools.
Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance on daily basis and investigate unusual / undesirable results.
Plan, organize and control tools change requests to properly manage competing priorities within allotted budget. Work with the development team and clients to properly set expectations and ensure smooth delivery of new requests and enhancements.
Generate reports, develop actionable insights and recommendation, and articulate them effectively to compel stakeholders specially decision-makers to take actions.
Develop and maintain positive relationships with clients and partners across the globe. Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan for long-term solutions.
Develop direct report to improve required skills, set direct report for success and ensure high people engagement among team members.
Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks. Use powerful techniques such as data storytelling and PowerBI/bots/tools as applicable.
Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. . Analyze data; assess opportunities for improving performances while driving efficiencies, and operational excellence.
Actively participate in all process improvements
Job Description
Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end.
Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines
Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
Manage a team who will actively participate in user acceptance tests, data migration and other prelaunch activities of tools.
Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance on daily basis and investigate unusual / undesirable results.
Plan, organize and control tools change requests to properly manage competing priorities within allotted budget. Work with the development team and clients to properly set expectations and ensure smooth delivery of new requests and enhancements.
Generate reports, develop actionable insights and recommendation, and articulate them effectively to compel stakeholders specially decision-makers to take actions.
Develop and maintain positive relationships with clients and partners across the globe. Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan for long-term solutions.
Develop direct report to improve required skills, set direct report for success and ensure high people engagement among team members.
Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks. Use powerful techniques such as data storytelling and PowerBI/bots/tools as applicable.
Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. . Analyze data; assess opportunities for improving performances while driving efficiencies, and operational excellence.
Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
Identify opportunities to expand knowledge bases and/or initiate process improvements. Work with team members to evaluate the downstream impact of improvements, and upon approval, oversee the development of the appropriate on-the-job training materials and training sessions
Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.
Participate in Quality Assurance activities to monitor proficiency, productivity and quality of Service Delivery direct reports
Analyze data; assess opportunities for improving performances while driving efficiencies, and operational excellence. Analysis on reporting to increase efficiency of reporting and hence to notify the Operations about any upcoming issue and the trends and suggesting the ways of improving the process.
Manage the training and development of team members to increase/update knowledge and skills
OUR COMMITMENT TO YOU:
Skills
General Business and Management
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Workplace Service Delivery Senior Analyst – Financial ServicesNot disclosed
Experience
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Location
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