Workforce Management Analyst | 4 to 6 years | Bengaluru

About this role

• Conduct real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements etc.
• Proactively communicate with operational leads and resolving the WFM related queries.
• Performing the headcount reconciliation and maintain a repository for historical data.
• Creating the IVR and activating / deactivating the IVR whenever application issues / resolved.
• Manage fulfilment of roles including internal, Recruiting, Subcontracting & cross-functional staffing.
• Responsible for designing and executing the sourcing and fulfilment strategy for demand that falls within their domain for fulfilment.
• Determine the appropriate sourcing channel (Cross-functional Staffing/Recruiting/Subcontracting) while understanding project assumptions and priorities (including demand priority) for roles.
• Initiate Recruiting process for both project and strategic/pipeline roles and Subcontracting process for project roles in a global environment.
• Manage resource pool and ensure there is enough of the right supply for demand requests.
• Compile, enter & maintain Resource and Demand data in the enterprise Workforce Management system.

• Manage fulfilment of roles including internal, Recruiting, Subcontracting & cross-functional staffing.
• Responsible for designing and executing the sourcing and fulfilment strategy for demand that falls within their domain for fulfilment.
• Determine the appropriate sourcing channel (Cross-functional Staffing/Recruiting/Subcontracting) while understanding project assumptions and priorities (including demand priority) for roles.
• Initiate Recruiting process for both project and strategic/pipeline roles and Subcontracting process for project roles in a global environment.
• Manage resource pool and ensure there is enough of the right supply for demand requests.
• Compile, enter & maintain Resource and Demand data in the enterprise Workforce Management system.

• Manage SLAs (e.g. - right cost, right skill, on time, manage to deal review approved rates) on fulfilling roles.
• Manage the prioritization of recruiting demand for the Domain.