Bajaj FinservEmployer profile
Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service
Location not specified · 2–4 yrs
Experience- 2–4 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Dec 16
About this role
Job Purpose**This position is for Bajaj Finance Limited**
Project Management, Managing Horizontal Projects on KYC POD, Engagement with verticals -Understand the Problem statement of Process & Solution Designing, Ops engagement for process solution, Branch process mapping
Duties And Responsibilities
Project planning and reporting
Understanding of Loan Management Life Cycle, KYC Compliance, KYC POD
Technical Understanding of APIs
Receive project requirements from the businesses based on new product line and identify improvement projects and external / regulatory changes related projects.
Generate ideas for improvement projects and brainstorm impact with counterparts in Operations/ Business team and gauge feasibility with IT team
Add strategic value to processes through competition mapping and best practices adoption.
Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge
Work with Product, IT, Service PMO & delivery teams & other cross functional teams to improve customer experience.
Participate in presentation with project priorities, timelines, quarterly plans, etc. to Senior Team members & Operations Head for sign-off
Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact
Monitor end to end KYC POD KPIs and ensure adherence to the KYC process in the company
Project lifecycle management
Understand change requirements and evaluate to take decision on selection of projects based on impact and extent of change
Conducting discussions with IT, if required, on major projects on issues related to deviations on delivery and timelines, and work on the revisions.
For all projects in post-production, guide sustenance monitoring to ensure appropriate approach is adopted, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution.
Project management
Review achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives
Engage with business stakeholders/ Operations to provide status update on projects (for business/ Operations initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project
Key Decisions / Dimensions
Following Decisions Are Taken By The Role
Recommendations on the improvement projects / horizontal impact projects. For all projects in post-production, guide sustenance monitoring to ensure appropriate approach is adopted, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. Guide team on the external practices / research may be followed operational processes and application in our business scenario.
Major Challenges
In-depth understanding of the KYC policies and processes. Thorough knowledge and understanding of Centralized Operational and customer service processes as this impacts the projects decision / changes to be made to the processes. To understand legal & compliance implications of the changes in processes.
Required Qualifications And Experience
- Qualifications
- Graduation
- Work Experience
Strong project management and stakeholder management skills
Strong lending domain and process understanding
- Understanding of acquisition systems and lending systems