Underwriting-Process Associate-INS025087

About this role

• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Accurately maintain and record data for production
• Understand and apply LM’s Core Competencies.
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required
  
  

• Good analytical and problem solving skills
• Ability to communicate verbally and through emails with businesses
• Proven ability to build effective working relationships with clients & internal stakeholders
• Positive attitude with a focus on continuous process improvement and an open mind to change
• BPO or Captive work experience.
• Excellent Written and Verbal Communication skills.
• Ability to facilitate and own resolution of discrepancies and disputes.
• Ability to handle multiple priorities within strict time constraints.
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.
• Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.
  
  

• Excellent command and Excel tools from day to day operations delivery standpoint
• Well versed with MS Excel, MS Word
• Good typing skill with high accuracy.
  
  

• Property and casualty insurance (UA or underwriting assistant)
• BPO work experience with another Genpact global client is a preference.