DeloitteEmployer profile
UK HRS- HR Helpdesk -Analyst- Hyderabad
Location not specified · 3–83.3 yrs
Experience- 3–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 31
About this role
SummaryPosition Summary
HR Services Admin – Helpdesk - Analyst - Deloitte Support Services India Private Limited
Does customer support your forte? Do you enjoy interacting with employees and providing them with exceptional support?
Join our team of dedicated HR professionals in USI who support global teams. The primary function of this role is to manage the HR Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met or exceeded.
Key Responsibilities:
As a part of this team, you will be involved with the following:
- Daily management of HR Helpdesk tickets via ServiceNow platform for Emails, Chats & my support request, working on enquiries relating to the following subject areas – (this list is notexhaustive)
- Learning andDevelopment
- AbsenceManagement
- PerformanceManagement
- EmployeeBenefits
- HRpolicy
- Employee Lifecycle queries
- Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with proceduralguidelines.
- Deliver excellent service and ensure service level agreements aremet.
- Record and maintain accurate activity information tracking through to timelyclosure.
- Escalate more complex queries.
- Take responsibility for keeping up to date with Deloitte HR policies and processdevelopments.
- Liaison with other teams asappropriate.
- Always ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.
- Candidate should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when underpressure.
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with agood understanding of the client’s needs and priorities.
- Enthusiastic and eager to learn about newtechnologies.
- Committed to working with their team to maintain a positive teamspirit.
- Good listener with a calm manner, and the ability to ask effectivequestions.
- Able to communicate in writing at all levels, displaying good emailetiquette.
- Excellent customer service skills, with good email writing etiquettes.
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Required to always project a professional image and show an interest inthe external industry.
- Must demonstrate a methodical, analytical and clear approach toproblems.
- Can act with urgency whennecessary.
- Is open, receptive and adaptable tochange.
- Demonstrates integrity and a can-doattitude.
Required:
- A bachelor’sdegree
- A minimum of 1 to 3 years ofexperience in HR Administration
- Superior customer service experience essential with exposure to client interactions through emails with strong negotiation skills and the ability to manage priorities against tightdeadlines.
- Able to communicate in writing at all levels, displaying good emailetiquette.
- Previous HR or Learning administration experienceadvantageous.
- Ability to work using their own initiative, showing attention to detail and customer focus, with agood understanding of the client’s needs and priorities.
- Good listener with a calm manner, and the ability to ask effectivequestions.
- Knowledge/hands on experience on ServiceNow tool.
Location: Hyderabad
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 189394