Training- Deputy manager

About this role

• Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team
• Deliver Generic Domain Specific Modules along with up skillingresources on process.
• Structure On boarding Training requirements, Pre Process, CustomerVisits etc.
• Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account
• Deliverpre-process and process training for new employees
• Support new hires during OJT and GO-live
• Provide refresher and remedialtraining for existing employees
• Ensure all regulatory requirements are complied with from time totime
• Maintain trainee data andinformation
• Generate trainingreports from time to time
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customizetraining content for delivery
• Provide feedback and coaching to analysts on the floor
• Take ownership for improvement in analystsperformance
• Analyze trainingneeds for employees working for the account.
• Responsible for account level Training metrics
• Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction
• Responsible towork with ops to bridge gaps during training.