IDFC FIRST BankEmployer profile
Teller-EAST
Location not specified · 5–83.3 yrs
Experience- 5–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 35
About this role
Role/ Job Title: TellerFunction/ Department: Branch Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions.
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
- Assist in closure of all observations in audit report.
- Client relationship management and customer services related to retail banking operations.
- Custodian of the branch vault and manage the vault limits.
- Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.
- Updating the key registers regularly
- Review branch reports like end of day (EOD), cash position report, instruments issued etc.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management
Post-graduation: MBA / PGDM
Experience: 2 to 5 years of relevant experience.