GenpactEmployer profile
Technical Associate - NOC Engineer-ITO075026
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jun 36
About this role
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.
Inviting applications for the role of Technical Associate - NOC Engineer
Responsibilities
- Basic Knowledge on Networking Concepts (Routers, switches and Connectivity)
- Knowledge of ITIL ( Mainly on Incident management/Problem management)
- Ready to work in Rotational shifts to provide 24/7 monitoring of the IT infrastructure
- Zeal to learn new technologies, technical concepts and implement them effectively whenever required
- Mobile communications and analyzing metrics based on the threshold values
- Understand various technologies and adapt to high pressure situations
- Actively participates in team discussion and activities
- Act as a first point of escalation/consultation for the team on all technical, procedural and process related queries
- Analyse, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Excellent written and spoken communication skills
- Good skills on Excel and power point presentations
- Experience in working with cross functional teams and different verticals
- Ability to read and write technical manuals and documents
- Basic understanding of telecom concepts such as SMS,VPN, Mobile data, Roaming scenarios and GPRS call flows will be an added advantage
- Good Communication Skills
- Strong Interpersonal skills (E.g., Active listening, Policy-minded, service-oriented, etc )
- Position will interact with people from a wide variety of technical departments and non-technical business units.
- Strong critical, analytical and correlative thinking
- Strong and consistent attention to procedural detail.
- Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
- ITIL Trained/Certified
- ITIL Trained/Certified
- CCNA Trained/Certified
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Technical Associate
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Dec 29, 2023, 10:52:44 AM
Unposting Date
Ongoing
Master Skills List
Consulting
Job Category
Full Time