GoogleEmployer profile

Technical Account Manager

Location not specified · 3–83.3 yrs

Experience: 3–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jun 36

About this role

Minimum qualifications:

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
3 years of experience in technical sales and troubleshooting.

Preferred qualifications:

Experience working with Structured Query Language.
Familiarity with the ad serving industry and internet technologies.
Familiarity with Android development.
Ability to absorb complex technical concepts and convey them to a non-technical audience effectively.
Excellent data analysis, data-driven, and decision-making skills.

About The Job

As a Technical Account Manager, you are responsible for providing technical solutions and managing relationships with Google's largest and most strategic online publishers. As a liaison between clients and our technical staff, you flawlessly lead deployments, implementations and integrations of a variety of our product lines (such as Search, Mobile, Video and Commerce). From monitoring product performance to debugging and troubleshooting product code, you are the resident expert that addresses partner needs. You are a technical expert with an entrepreneurial drive and passion for client management.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

Help partners in their day-to-day challenges by delivering innovative and scalable solutions to their problems, troubleshooting their issues and performing implementation reviews.
Advocate new product features and ensure the prompt and proper resolution of technical challenges.
Represent clients’ feedback on features to Product Management and Engineering to improve product offerings.
Ensure high-level client satisfaction (both new and ongoing) in terms of technical aspects by providing necessary documentation and technical guidance.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills

Sales Advertising and Customer Service