Team Leader

About this role

• Provides project updates.
• Create,collate periodic reports for client report meetings.
• Ensures data integrity of data presented to client.
• Project,Process.
• Ensure process deliverables are met.
• Acts as an SME for the team to Identify and resolve issues and document all process changes.
• Monitor and review first level processing.
• Process complex Transactions.
• Handle first level escalations from client.
• Identify and assess service improvement opportunities.
• Contribute to process improvement initiatives.
• Perform quality checks,audits to ensure data integrity error free processing and identification of risks.
• Identify and report process changes.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
• Perform Audit Foresee Risk and institutionalize necessary controls.
• Knowledge Management,Perform knowledge sharing.
• Update Process documentation user manuals as appropriate for the process.
• Participate in knowledge transfer.
• People,Team Management,Ensures alignment to org driven metrics and hygiene needs in terms of.
• a.
• Pyramid and Span.
• b.
• Job Rotation of resources.
• c.
• Cross Skilling of Resources.
• Mentors,coaches and grooms teams members to grow.
• Drives teams learning and innovation index goals.
• Delegates assigns and reviews tasks given to team members for accuracy.
• Performance Management and development plans.
• Manages attrition and absenteeism.
• Ensure Accurate Tracking and collating of Quality and KPI metric data.
  
  

• MS Excel
  
  

• Fund Operations
• Data Management