System Engineer

About this role

Autosys

Administration, and Troubleshooting

Basic PL-SQL Knowledge

24*7 Shift Rotation

Unix & Linux Administration

Experience with scripting in UNIX, Linux, and Windows environments

Deliver SIP

Interaction with the customer

Co-ordination with Vendor / Customer to find out the solution for the problem.

Actively participation in Drill activities.

Autosys Architecture

Troubleshoot failed Job

Agent Installation

Agent upgradation

Daily Autosys Checklist

DR Checklist

Autosys Report Fetching

Setting the threshold.

UAT flow creation and testing

Requirement gathering from User.

Profile creation.

Troubleshoot One Automation Issues

Password insertion in Autopsy Secure for Windows Servers to execute the Windows Level Job.

JIL insertion and extraction

Extract PDF from WCC and from Backend

Check and recycle application related services

OS and DB patching (Recycle Application)

Closing vulnerability points related to application.

User assistance

Alert configuration in One automation.

Do

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.