System Engineer

About this role

• Experience in running large Teamcenter setup, including installation, configuration, and maintenance of Teamcenter on Linux platform
• Proficiency in setting up Teamcenter for high availability and failover through clustering and load balancing techniques
• Strong scripting skills in Unix and automation languages such as Ansible for managing Teamcenter environment
• Familiarity with cloud platforms, specifically AWS, for hosting and deploying Teamcenter
• In-depth knowledge and hands-on experience with the latest version of Teamcenter, including proficiency in handling Deployment Center
• Exposure to CI/CD and DevOps practices for implementing continuous integration and deployment pipelines for Teamcenter
• Ability to monitor and analyze the performance of Teamcenter applications
• Familiarity with backup and recovery strategies for Teamcenter, including knowledge of disaster recovery methodologies
• Strong troubleshooting and problem-solving skills
• Familiarity with database administration, specifically Oracle or MS SQL Server
• Understanding of networking concepts and protocols
• Experience with performance tuning and optimization of Teamcenter
• Knowledge of virtualization technologies, such as VMware or Hyper-V
• Familiarity with processes standardization and management principles
• Excellent communication and collaboration skills, as the role will involve working with cross-functional teams and end-users
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Experience with product lifecycle management (PLM) concepts and best practices
• Familiarity with Agile and Scrum methodologies for software development
  
  

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer?s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.