Sr. Manager - Projects

About this role

• Work closely with account management/vertical team for customer satisfaction.
• Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
• Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.
• Establish robust governance and ensure compliance.
• Adhere to SLA compliance and delivery of project status/SLA reports.
• Identify initiate and implement Continual service improvement and transformation plans.
• Ensure data integrity and quality reporting.
• Proactive Risk Management.
  
  

• Adherence to process compliance based on organization/client standards frameworks and tools.
• Ensure that all teams comply with processes as part of service delivery.
• Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).
• Responsible for Operational aspects of Project Administration (for example: ESA).
• Ensure effective change control policies are in place.
• Ensure availability of required infrastructure for efficient delivery.
• Responsible for optimum resource planning and management.
• Setup regular customer meeting for project / engagement updates based on the Governance plan.
• Ensure optimum staffing in the project.
• Ensure operational rigor on the floor.
• Rigorous implementation of critisit change mgmt.
• and escalation mgmt.
• processes.
  
  

• Responsible for creation and implementation of learning plans and skill upgrade.
• Responsible for Performance management and career development of the team members.
• Responsible for driving Reward & Recognition and employee engagement.
• Encourage Team to contribute and participate in training programs.
  
  

• Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.
• Drive organizational initiatives through effective communication with the team.
• Participate in recruitment programs (Campus and lateral).
• Participate in any academy knowledge sharing and innovation ideas.
• Comply with practice/organization defined timelines for various initiatives.
  
  

• Azure Application Insights
• Azure PaaS
  
  

• Azure AD