Sr. Manager - IT Infra

About this role

• Support LA for inclusion of any new services based on business demands/needs.
• Study proactively business dynamicity and ensure evaluation of new areas/technology to deliver services catering to business needs.
  
  

• Requirement gathering from NSS leadership team.
• Requirement gathering from BU's.
  
  

• Drive solution identification and implementation.
• Act as technology architects to teams.
• Identify the appropriate approach, tools and methodologies to perform analysis and draw conclusions.
• Validate and ensure the recommendations are high impact and reflect deep customer insight.
• Supporting LA in Designing Solution as per technology and transformation roadmap.
• Proposing to LA on new services that can be introduced.
  
  

• Develop, coordinate and manage project plan.
• End to end responsibility of engagements Oversee successful execution of two or more parallel projects.
• Implement industry best practices within the Technical domain.
• Prioritize the recommendations based on ease of implementation and impact.
  
  

• Identify and build relationships with solution partners in the industry.
• Manage conflicting stakeholder expectations.
  
  

• Lead knowledge asset development from a technology/service perspective.
• Attend domain related training programs and update business team on emerging domain specific solutions.
• Attend seminars/EBC/technologyconference and provide insights to the team on new technology and trends.
  
  

• Participate in new technology trainings and conduct sessions for peers/other associates.
• Conduct training sessions on Technology area, key trend, emerging technologies, etc.
• Manage performance and development, guide and coach a group of Consultants / Sr Consultants.
• Set performance goals and create learning and development plans.
• Ensure associate satisfaction measured through BES scores.
• Support lateral recruitment interviews.
  
  

• Adherence to process compliance based on organization/client standards, frameworks and tools.
• Ensure that all teams comply with processes as part of service delivery.
• Ensure that responsibilities related to administration are met by the Leads (such as time sheets, shifts, weekly reviews).
• Responsible for Operational aspects of Project Administration (for example: C20)
• Ensure effective change control policies are in place.
• Ensure availability of required infrastructure for efficient delivery.
• Responsible for optimum resource planning and management.
• Rigorous implementation of critisit, change mgmt and escalation mgmt processes.
  
  

• Ensure Learning & development for self and team.
• Keep constant watch on partners on the new products and certifications that are being launched and ensure those are shared among team members for them to take up to become SME's.
  
  

• Identify potential opportunities and develop industry specific Offerings.
• provide business development support by leading RFP / RFI response drafting, presentations, collateral creation and formulating recommendations.
• Design and conduct customer workshops.
• Create / review business development artifacts like case studies, SOP, reference architectures.
  
  

• Provide expertise and act as the thought leader for a solution.
• Develop outcome based solutions, market entry strategies/ based on analysis of technology & industry trends assessment.
• Contribute to Thought leadership for internal audiences and external forums through Cognizant journals, industry journals, solution/offering conceptualization & development.
  
  

• Network Infrastructure
• Cloud Infrastructure
• windows administration