WiproEmployer profile
Sr. Executive
Location not specified · 2–4 yrs
Experience- 2–4 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 11 Sept 16
About this role
Position
Wipro Band
IC or TL
Voice/ Non-Voice
Shift
Qualification
Experience
Experience Breakup
Essential Hiring Skills
Good to have Hiring Skills
Trainable Skills
Responsibilities
Senior Executive
B1
IC
100% Voice
US working hours : 6:30 PM to 4 AM IST
UG/ Graduate
2-4 years
1-3 years Experience in troubleshooting of Dell, HP, Broadband products
o Experience in troubleshooting of Dell, HP, Broadband products
PC basic knowledge, typing on PC using keyboard shortcuts
o Communication skills
o Coping with stressful situations
o Selling skills
o Microsoft office (Outlook, Word, Excel)
o Knowledge of data issues
o Focus on customer experience
Process Training
o Technical troubleshooting of Dell, HP, Broadband products
o Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
o Create task based config
o Add and change task based config
Position
Wipro Band
IC or TL
Voice/ Non-Voice
Shift
Qualification
Experience
Experience Breakup
Essential Hiring Skills
Good to have Hiring Skills
Trainable Skills
Responsibilities
Senior Executive
B1
IC
100% Voice
US working hours : 6:30 PM to 4 AM IST
UG/ Graduate
2-4 years
1-3 years Experience in troubleshooting of Dell, HP, Broadband products
o Experience in troubleshooting of Dell, HP, Broadband products
PC basic knowledge, typing on PC using keyboard shortcuts
o Communication skills
o Coping with stressful situations
o Selling skills
o Microsoft office (Outlook, Word, Excel)
o Knowledge of data issues
o Focus on customer experience
Process Training
o Technical troubleshooting of Dell, HP, Broadband products
o Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
o Create task based config
o Add and change task based config
Position
Wipro Band
IC or TL
Voice/ Non-Voice
Shift
Qualification
Experience
Experience Breakup
Essential Hiring Skills
Good to have Hiring Skills
Trainable Skills
Responsibilities
Senior Executive
B1
IC
100% Voice
US working hours : 6:30 PM to 4 AM IST
UG/ Graduate
2-4 years
1-3 years Experience in troubleshooting of Dell, HP, Broadband products
o Experience in troubleshooting of Dell, HP, Broadband products
PC basic knowledge, typing on PC using keyboard shortcuts
o Communication skills
o Coping with stressful situations
o Selling skills
o Microsoft office (Outlook, Word, Excel)
o Knowledge of data issues
o Focus on customer experience
Process Training
o Technical troubleshooting of Dell, HP, Broadband products
o Providing support for adding extensions, check dialler tones, call forwarding, password change, etc.
o Create task based config
o Add and change task based config