Sr. Associate - Projects

About this role

• Participation in governance and periodic project reviews.
• Building relationship with customer key stake holders.
• Identification and communication of potential risks and dependencies in timely manner to stake holders.
• Ensure adherence to customer security and compliance requirements.
• Ensures that the team adheres to business etiquette.
• Ensure stated productivity requirements are met for the engagement.
• Providing suggestions/value adds for customer business/infra.
  
  

• Review CSAT feedback and ensure timely implementation of corrective actions.
• Ensure effective floor and critical situation management.
• Responsible for timely resolution of high impact situations.
• Responsible for management of critical and complex changes where applicable.
• Coordinate with resolver groups vendors/carriers.
• Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.
• Ensure on time delivery of the status or shift hand over report and responding to mails/requests on time.
• Initiate and drive continuous service improvement plans (CSI).
• Responsible for optimum resource planning.
• Track project performance of the team and publish it in a timely manner.
  
  

• Contribute to and participate proactively in knowledge sharing sessions.
• Act as a buddy for new hires.
• Responsible for Performance management and career development and retention of the team members.
• Conduct regular one on one feedback sessions to improve team performance.
• Track BQ performance and derive action plans to improve on BQ performance.
• Conduct regular team meetings to share operation process organization people updates to the team.
• Responsible for driving Reward & Recognition and employee engagement.
• Review technical expertise of associates Identify skill gap and initiate appropriate learning & training programs.
  
  

• Adherence to Organizational policies and processes (including Cognizant's security policies LP timesheets etc).
• Participate in recruitment drives.
• Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
• Contribute to location/SBU initiatives.
  
  

• Cloud Deploy
• Dynamics AX
• AWS
• Cloud Build