Sr. Associate - Projects

About this role

• Understand and articulate complex problems related to the specific technology.
• • Work with the client team to address escalations.
• • Implement change requests and engineering tasks.
• • Lead the technical discussions in customer governance calls.
• • Interact with the user / customer / first level management.
• • Identify risks and implementing counter measures to remediate the risks in the system.
• • Creation of Knowledge Article.

• • Identify opportunities for automation standardization and stabilization of environment.
• • Understand technical requirement and translate into design.
• • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
• • Prepare templates checklist and guidelines on Due diligence Transitions and KT.

• • Handle specific technologies within projects.
• • Participate in technical audits.
• • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
• • Plan Prepare and execute change process and change implementation and standardize the change process.

• • Left shift.
• • Identifying and driving the CSI and automation initiatives.

• • Enabling the L1/L2 team members to enhance their skill sets.
• • Deliver technology training through Academy and/or within project group for technologies/ tools.
• • Participate in recruitment and act as a buddy to new hires.
• • Proactively support team building and on boarding efforts via mentoring contributions.
• • Contribute to knowledge management activities by creating case studies technical artifacts and reference architectures related to your technical domain.

• • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
• • Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
• • Participate in recruitment drives.

• CyberArk PIM