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Accenture in IndiaEmployer profile

Software License Management Application Tech Support Practitioner

Location not specified · 6–8 yrs

Experience
6–8 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Jun 17

About this role

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

  • Project Role :Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Mumbai
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
  • Key Responsibilities : Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgetsWork with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;Drive progress of SAM engagements resolution of compliance issuesDeliver information to Customers on best licensing practices to enhance knowledge and understanding
  • Technical Experience : An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;Knowledge of license models for major publishers eg Oracle, SAP, IBM, Microsoft;Understanding of Licensing, maintenance and support elements of agreements; andFair understanding of enterprise / server estate configurationA technical understanding of networks, the use of licensed software and software deployment; knowledge on any ITAM tools like ServiceNow, BMC, Flexera
  • Professional Attributes : Minimum 2 plus years of experience ServiceNowMinimum 3 plus years of experience in IT software Asset managementPersonal attributes like communication, leadership skills, team handling skills, analytical skills, presentation skills, ability to work under pressure etc needed to carry out this job
  • Educational Qualification : Graduate with 15 years of education
  • Additional Information : Flexible Shift timing
    • 15 years of full time education

    Skills

    Information Technology
    Software License Management Application Tech Support PractitionerNot disclosed