ServiceNow ITOM Consultant

About this role

Job Summary:

We are seeking a skilled and experienced ServiceNow ITOM and Discovery resources to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management ITOM – Discovery solutions. As a ServiceNow ITOM and Discovery Developer, you will collaborate with internal and customer stakeholders to gather requirements, design, develop, and implement ServiceNow Discovery solution to support ITSM processes and to build mature CMDB for our client business requirements

Responsibilities:

• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIs.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other internal and external data sources.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/Discovery specific features, proactively identifying opportunities for process improvement and system optimization.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
• Conduct training sessions and knowledge transfer activities to enable internal and customer teams to effectively use and maintain the implemented solutions.

Qualifications:

• Bachelor’s Degree in Computer Science / Information Technology, or a related field.
• 4-9 years of experience as a ServiceNow Developer, with a focus on ITSM & ITOM (Discovery and CMDB)
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
• Experience with Agile development methodologies is a plus.

Locations:

PAN India