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Accenture in IndiaEmployer profile

Service Management Specialist

Location not specified · 11–83.3 yrs

Experience
11–83.3 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Nov 34

About this role

Skill required: Business Reporting & Governance - Microsoft Power BI

Designation: Service Management Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills The role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways.

What are we looking for?

  • Microsoft PowerBI Roles and Responsibilities:
  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts

    • Skill required: Network Services - Problem Management

    Designation: PPSM Specialist

    Qualifications:Any Graduation

    Years of Experience:7 to 11 years

    About Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

    What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network This team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

    What are we looking for? Program Project Management

    Roles and Responsibilities:

  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shifts

    • Any Graduation

    Any Graduation

    Skills

    Management and Manufacturing
    Service Management SpecialistNot disclosed