Service Lead - IT Infra

About this role

• Govern Build activities (hardware & software configuration) with business impact understanding of customer environment and contribute to improve Build process.
• Ensure Adherence to customer security and compliance requirements.
• Implementation of approved change requests in line with customer change management process.
• Adherence to customer communication etiquettes.
• Timely execution of tasks as per plan.
  
  

• Work with the ITIS team on requirement gathering using Industry/Cognizant/Client standard methodologies and tools.
  
  

• Handle specific technologies within projects.
• Understand technical requirement and translate into design.
  
  

• Contribute to project plan creation, product selection, roadmap definition, solution identification and execution.
• Perform technical analysis & UAT and ensure quality expectations are met.
• Assist the Senior Consultants/Managers in project planning, status reporting and ensure adherence to Project Milestones.
• Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
• Understand various technical tools used in the project (third party as well as homegrown) to improve efficiency as well as productivity.
  
  

• Interact with the ITIS team and ensure user / customer / first level management is taken care by them regularly.
• Coordinate, collaborate and negotiate with multiple Cognizant stakeholders for solutions.
  
  

• Conduct technical trainings, webinar to fellow peers and other teams across cognizant.
  
  

• Participate in new technology trainings and conduct sessions for peers/other associates.
• Participate in recruitment and act as a buddy to new hires.
• Work towards team building and collaboration as well as mentor the new onboarded resources for them to get acquainted with the system.
• As part of a team, exhibit leadership in terms of supporting peers and coaching ITIS team members wherever possible for them to be able to deliver as per the business requirements and expectations.
  
  

• Constantly review the process, policies and procedures to identify areas of improvement and share to the customer as well as team.
• Ensure changes to the process/policies/procedures are updated because of new technology/project implementation.
• To attend audits and provide evidences.
  
  

• Ensure continuous Learning & Development for self by undertaking individual certifications related to domain and technology requirements.
  
  

• Capture and present project’s capabilities to prospective customers in a way that highlights the unique selling proposition of that project/solution.
• Identify opportunity areas in each domain and work with the subject matter experts and process experts to develop the capabilities and goto market strategy.
• Assist Manager in internal/external presentations by gathering relevant information and presenting best practices and case studies.
  
  

• Contribute to thought leadership and IP through white papers, research and presentations for internal audience, and POC development (proof of concept) along with technical groups as applicable.
• Proactively research industry trends to identify and propose appropriate technology transformation solutions.
  
  

• EndPoint Operation
• windows administration