Accenture in IndiaEmployer profile

Service Desk Management Application Tech Support Practitioner

Location not specified · 4–6 yrs

Experience: 4–6 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jun 21

About this role

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :10

Work Experience :4-6 years

Work location :Gurugram

Must Have Skills :

Good To Have Skills :

Job Requirements :

Key Responsibilities : a: Operations managementb: Team Management

Technical Experience : a: Good knowledge of incident management and reporting toolsb: Good Technical know-how on system trouble shootingc: Good problem solving and analytical skillsd: Good knowledge on Excel and PowerPointe: Five to seven years of experiencef: Minimum one year of operations management experience in Service Desk domain supporting global customers

Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skillsb: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc: 5 days working from office per week with two weekly offs based on roster

Educational Qualification : Bachelors degree

Additional Information : Flexibility to work in shifts, weekends and Indian holidays, Location-Bengaluru, Gurugram Only

15 years of full time education

Skills

Information Technology