Senior Vice President Partnerships - Wealth

About this role

• Identify internal business demand and how Partnership could contribute to achieve yproposition objectives
• Capture both internal and external demand and communicate with business development and corporate development teams to shape/shift partner engagement focus
• Originate and design partnership proposals identifying market digital insights and work with senior management across markets and functions to prioritize initiatives and projects
• Review and evaluate new markets and products, strategic business partnerships, merger and acquisition projects etc
• Analyze the financial performance, identify the business opportunities and risks and interpret to the senior management
• Develop and review business case to communicate recommendations with senior management
• Work with the senior management across functions to prioritize and implement strategic initiatives and projects
• Support the development of strategies around new partnership concepts, models, products, and propositions among other elements
• Typical KPIs and Targets
• Consistently bring in business insights of the dynamic market and advise on possible partnership opportunities
• Enhance partnership initiative development
• Streamline Partner Onboarding
  
  

• Individual is expected to build strong relationships, adopting a joined up approach to execute change at pace
• Manage conflicts of interest and align stakeholders to vision
• Stakeholders will include, but are not limited to the following:
• Head of WPB, Head of Customer, Marketing & Digital, Head of Wealth, Head of Insurance
• Digital Product Management teams (local and global)
• Customer, Marketing, Proposition, International Value streams
• Transformation, Operations and Technology
• Procurement
• Legal/Compliance/Risk
• Digital Customer Experience
• Senior Global teams in HTS
• Risk Regional IT
• Regional Change Delivery Teams
• Group SWD
• ITO
• BAU – Commerical Banking
• BAU – Global Banking & Markets
• BAU – Global Private Banking
• Typical KPIs and Targets
• Digital propositions continuously meet internal control standards and external regulatory framework
• Positive feedback from all stakeholders, sponsor
  
  

• He or she should cultivate an environment that supports diversity and reflects the HSBC values
• Individual will build a culture of continuous improvement in customer experience and functionality deployment
• Drives collaboration within the Regional and Global digital propositions
• Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
• Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
• Actively engages internal organization to respond to evolving market needs and adapt skills to changing environment
• Typical KPIs and Targets
• Meets or exceeds performance objectives
• Seeks and visibly acts upon a 360 degree feedback
  
  

• Individual continuously manages key risks, issues and interdependencies. He or she determines and applies appropriate mitigation strategies.
• Ensures an equal and balanced focus is maintained on operating and regulatory risks and mitigates these in a manner that protects HSBC’s brand
• Ensures collaboration with key support functions such as Risk, Compliance and Legal to ensure alignment of policies and plans
• Implements Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM digital strategy
• Typical KPIs and Targets
• Successful execution of the digital plans against timelines/budget
• Continuous management of RAID (Risk, Assumptions, Issues, Dependencies)
• Adherence to Risk, Compliance, Global Standard and FCC requirements
  
  

• Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments
• Act as key supporter of changing digital agenda, serving a conduit between rapidly evolving external environment and internal business and functional lines
• Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy
• Providing market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.
• Driving out waste and duplication, streamlining and standardizing processes and taking out paper / manual tasks where possible and appropriate. Digital channels will be a major facilitator of achieving these objectives
• Operate in a highly matrixed organization with extensive stakeholder engagement and management
• Being able to adapt and pivot with work requests and change in skills and capabilities for the fast changing environment and natural of Partnership Development and Innovation
  
  

• The role will sit within the ASP Digital – Partnership Development and Innovation team. Key objectives and governance of the deliverables in this role will be agreed by the ASP PD&I Business Development Team.
• This role holders will be expected to operate largely independently in the development, deployment and management of the initiatives within their remit. Responsibilities will include direct management and oversight of several cross-functional working group teams in parallel.
  
  

• The jobholder will ensure the fair treatment of all customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviors required to support HSBC values and principles.
• The jobholder will also continually assess and propose mitigating actions against operational risks associated with the role and inherent to the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• A key requirement of the role is to manage execution and operational risks in relation to the emerging opportunities with external and internal partners, whilst helping to move execution at pace.
  
  

• The jobholder should continuously demonstrate compliance with relevant internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points. The jobholder will adhere to any relevant Group compliance policies. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
• A key requirement of the role is to manage internal controls in relation to the emerging opportunities with external and internal regulations, whilst helping to move execution at pace.
  
  

• Proactive Alignment with partners as well as internal stakeholders, influencing decision makers as appropriate
• Link partnership team opportunities with Proposition owners
• International
• Wealth
• Link partnership team with other business groups and functions
• CVM
• Other business lines as needed (for eg GLCM)
• Procurement
• Risk and Compliance
• Influence over multi-million $ budgets, be responsible for deploying investment in the digital channel, and realise incremental digital revenue targets
• Have the opportunity to pitch for appropriate investment and ongoing resources, which will vary from small user experience changes to proposed partnerships and acquisition
  
  

• Graduate with 10 to 15 years of relevant experience.
• Critical thinking, problem solving, strategy and solution development capabilities
• Strong understanding of banking digital business, internet/technology market and customer ecosystem
• Deal making experience (i.e. strategic partnerships, joint ventures, mergers and acquisitions, private equity, venture capital)
• Possess a blend of business and technical savvy; ability to drive strategy into action
• Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
• Business proficiency in English communication
• Strong business development engagement experience
• Strong planning background from sales and partnerships, preferably in digital channel
• Strong leadership in communication campaigns
• Experience in developing internal communications plans, wins, challenges, local market success, and management meeting with markets
• Strong the ability to leverage data and analytics to gain insights
• Proven ability to navigate and deliver results in a matrixed organisation
• High level of influence and personal gravitas
• Experience in both developed and emerging markets
• Proven ability to lead and influence global team
• Likely to have Strategic consulting background
  
  

• Breadth of Perspective - demonstrates keen awareness of market trends and best practices, confident in stretching beyond comfort zone, incorporates multiple perspectives and broader picture in evaluating and solving problems
• Commercial Awareness - demonstrates a broad understanding of the businesses’ products and services; able to articulate business value of Partnership initiatives and make commercially sound judgment to advise businesses
• Motivational Leadership - sets direction, manages performance and gives feedback to support ongoing development of junior team members, motivates and engages subordinates by employing versatile styles which are tailored to the individuals and situations
• Impact & Influence - uses in-depth understanding of the organisation to manoeuvre the matrix to garner stakeholder buy-in and balance competing demands, and has the stature and credibility to effectively interact with senior business executives across the organization
• Initiative & Quality Orientation - self-starting rather than passively accepting; continuously focuses on providing quality products, services and results; complies with prevailing requirement and procedures; follows through initiatives with attention to detail to achieve set targets and standards