Senior Specialist-Escrow Operations

About this role

• Vetting customer agreements, safeguarding the bank with clauses which may have legal implications, understanding the nuances of the deal and highlighting key concerns in meeting the agreement clauses
• Executing the transactions inline with the agreement and ensuring we comply with the clauses in the agreement, in a time bound manner and error free manner
• Keep an eye on the external business landscape,, latest developments & best practices
• Understands customer needs and preferences deeply, keeps customer requirements ahead of everything else and strives to create unmatched value for customers.
• Managing the ASBA processing for IPO,NCD
• Oversee the effectiveness of the management and the operational integrity of all operations
• Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the bank
• Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines
• Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy
• Responsible for day-to-day administrative excellence in ensuring smooth functioning for CMS Operations
• Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs
• Employ tools such as automation and digitization to increase process efficiency
• Budgeting and scheduling resources to ensure best utilization of manpower and manage internal housekeeping for CMS
• Ensure accurate and timely MIS and internal reporting
  
  
  

• Ensuring BCP preparedness for all the CPC Units for customer service
• Driving the team for Cost optimization.
• Ensuring all the BGLs are reconciled and there are no open entries to be reported to Finance
  
  
  

• Connecting with each team member to understand their concerns which helps to maintain Staff Attrition.
• Empowering Team Leads to make them confident to take decisions for driving the projects
• Resolve all the Queries, Collect feedback on process change from team and take up with stakeholders.