Senior Process Executive-Data

About this role

• Effectively address client queries with timeliness and accuracy.
• Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery.
• Provide relevant client specific statements and information as per the requests received.
• Support the team in performing various ad hoc tasks and activities assigned to the group,self.
• Contribute towards process improvement ideas on productivity accuracy and turnaround time.
• Knowledge Management.
• Update SOP as per the agreed frequency.
• Customer Relationship Management.
• Liaise with all the clients stakeholders (sales force front desk personnel traders account managers relationship managers and credit officers)via phone,email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature.
• Process Improvements and Process Adherence,Adhere to operating procedure guides and ensure 100% compliance to policies.
• Support the team in various ad hoc tasks and activities assigned to the group.
• Contribute towards process improvement ideas on productivity accuracy & turnaround time.
  
  

• Speaking English
• MS Excel
• MS Office
  
  

• MS Office Skills