Senior Principal Consultant - IT Asset Management-ITO072430

About this role

• Manage IT Asset lifecycle. Strong exposure in IT Asset Life Cycle, IT Asset phases.
• Work Closely with:
• IT Tower leads (Networks, Servers, EUC, Others) for their respective IT Inventories.
• IT Tower SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion (Item Code Creation etc.)
• Customs team to adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal).
• Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity.
• IT sourcing team to Track deliveries.
• IT Projects /Logistics team during new site setup, Site Closure, Migrations for planning IT Asset Movements/Procurements etc.
• IT Stores team across sites to ensure IT Assets are stored and managed properly.
• Oracle Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc.
• IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory.
• Support in Capacity planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely.
• Regular Reviews with team to take stock of availability and proactive planning to avoid ageing of tickets.
• Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement)
• Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock.
• Approve/reject request on Oracle Purchasing system.
• Front-end Internal, customer and external audits queries related to Inventory and Assets management.
• Manage tower requests for Movements (IUT's) Receive/analyze/Plan/Follow up's/Execute.
• Timely disposal of End of Life Asserts as per the e-waste policy guidelines.
• Manage Donation Requests.
• IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly
• IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets.
• SOP preparation/reviews/updation related to all above areas.
• Responsible for management of team managing day to day IT Stores operations including:
• Ticket queue monitoring in ServiceNow.
• End User Email/Call Handling effectively
• Meet/Greet/Manage walk in users.
• Asset issuance/Receive from the users and timely update in ServiceNow (HAM).
• Manage individual incidents and requests according to defined SLAs aim for 100% adherence to RITM & INC Best Practice guidelines.
• Ageing of tickets and SRs in IT Stores Queues.
• End User Escalations.
• Quality of Assets being handover over to End users.
• IT Asset Issuance to New Joiners on Day 1.
• Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team.
• IT Asset Readiness (Imaging etc.) in coordination with Onsite team
• Faulty IT asset repairs in coordination with Insite and OEM/Partners.
• Service Now and HAM Pro working experience with exposure to
• Maintenance of all hardware asset details within Service Now
• Maintenance of integrated hardware asset details within service now.
• Handling of queries relating to hardware asset details.
• Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now
• Support the Hardware Asset Team Manager in all aspects of service delivery.
• Should have a positive attitude and be a team player.
• Good knowledge of the Asset Dispatch process.
  
  

• Graduate with relevant Years of Experience in IT Inventory and Asset Management.
• ITIL Certification would be an added advantage.
• Should have worked in large organization in similar roles.
  
  

• Knowledge of working on Tools like Oracle Financials. Service Now,
• Well versed with STPI and SEZ Site Procedures.
• Good Communication Skills and service attitude.
• Strong Documentation. (E-Mails, MS Office) for leadership reporting.